FAQ: Jollylook Auto - The Modern Vintage Instant Film Camera!
For the most up-to-date information about the status of our project, check our project updates on Kickstarter!

Can the flash be turned off?

Yes, the flash can be switched on and off as desired.

Last updated: February 03, 2020 04:25

When can I choose the color of my Jollylook Auto?

Shortly after the campaign ends, you will receive a link to the pledge manager, where you will be able to choose from 2 colors: 1. Black and red. or 2. Brown and green.

Last updated: February 03, 2020 04:25

What film does Jollylook Auto use?

Jollylook Auto uses Fujifilm “Instax mini” instant film cassettes which are readily available worldwide.

Last updated: February 03, 2020 04:25

What is the difference between Mini and Square?

The main difference is the size and format of the film the camera works with.

The Jollylook Auto Mini uses Fujifilm “Instax mini” instant film cassettes that produce a credit card size photo and this film comes in color or B/W.

The Jollylook Auto Square uses Fujifilm “Instax Square” instant film cassettes that produce a square format photo, but this film is currently only available in color.

Last updated: March 25, 2020 17:10

Shipping Updates
For the most up-to-date information about the status of our project, check our project updates on Kickstarter!
No shipping updates are provided.
BackerKit FAQ

What is BackerKit?

BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!

The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.

How does BackerKit work?

After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.

I never received my invitation. How do I complete the survey?

The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.

Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.

To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.

How do I update my shipping address?

BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.

When will my order be shipped, charged or locked?

That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.

I completed the survey, but haven't received my rewards yet. When will they arrive?

As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.

Contact Us